Support

In the game, open Settings → Account → Restore purchases. Make sure you're signed in to the same App Store / Google Play account you bought with. This re-delivers your non-consumable purchases — Remove Ads and the Starter Pack — and a confirmation message appears when it completes.

Coin and gem packs are consumables: they are delivered once into your save at purchase time, so they are part of your save data rather than something the store can re-deliver (see the save-data question below).

It permanently removes the full-screen ads that can appear between matches. It's a one-time purchase, restorable on any device using the same store account.

The optional "watch an ad for a bonus" buttons remain in the game — they only ever play an ad when you choose to tap them, so they're a bonus, never an interruption.

No — it means no rewarded ad could be loaded, usually because you're offline or the ad network has nothing to serve at that moment. The game is fully playable regardless; try again later with a connection.

The consent form (Google's certified GDPR flow) appears before the game ever requests an ad, and your choice is stored only on your device. The current version doesn't yet have an in-app button to reopen the form — one is planned. Until then:

• To change or withdraw your choice now: delete and reinstall the app. The stored choice is cleared and the form is shown again at next launch.
• On iOS you can separately control tracking any time in Settings → Privacy & Security → Tracking.

Details in the Privacy Policy. If you decline consent, ads simply don't load — the game stays fully playable.

Yes — completely. Career, quick match, tournaments: everything runs on your device with no account and no server. Airplane mode is fine. Only ads and store purchases need a connection.

Your entire career lives in a save file on your device. There is no cloud save or account sync in the current version, which means:

• Deleting the app deletes your progress — including coin/gem balances. There is no way for us to recover it, so think twice before uninstalling.
• Moving to a new phone with your platform's full device-transfer or backup restore (e.g. an iCloud backup) normally carries app data, and with it your save.

On iOS: iPhone XR / XS or newer (any iPhone with an A12 chip or later), running iOS 14 or later. The game is landscape-only by design — turn your phone sideways and it takes care of the rest.

Email support@auvipo.com with your device model, OS version, and what you saw (screenshots or a screen recording are gold). Suggestions are very welcome — plenty of what's in the game started as a player email.